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![]() "Thanks
so much for minding
the girls. You did everything so professionally and were so friendly.
The rates were very reasonable and you exceeded all of my
expectations."
John T. Sedro-Woolley, WA More Testimonials |
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Licensed * Bonded * Insured | ||
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Whatcom County * Skagit County * San Juan Islands | ||
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info@placidpets.com * 360-223-3825 | ||
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FAQs
About The Placid Pet, Inc. 1. What did you base your pricing on? 2. Why do you charge an Excess Travel Fee that is "per minute?" Why not charge "per mile" like everyone else? How do you determine what this fee will be? 3. What does "licensed, bonded and insured" mean? 4. I am a bit confused regarding what exactly is included in the overnight service. 5. I was recently a victim of identity theft, and I'm a little nervous about having a pet sitter I don't know very well have access to my home when I'm out of town. How can I trust you? FAQs About Pet Care in General The following FAQs and their respective answers were developed by Bobbie Ruth Langley, President of The Placid Pet, Inc. The ideas and opinions expressed are just that – ideas and opinions. Please forward all questions or comments to info@placidpets.com. No payment – of any kind (unfortunately) – was received for the product endorsements made below. 6. How much exercise does a dog really need? 7. The dog poop in my backyard is out-of-control and just plain embarrassing. I’m really bad about not cleaning it up, but I just hate to get out there and pick it up with bags! What can I do? 8. My 10-year-old cat, who has been with me since he was a kitten, and who has always used the litter box, suddenly started peeing on the sofa and my bed. I just got a new boyfriend. Could my boyfriend be the reason? What can I do to get my cat to stop peeing where he shouldn’t? 9. What is the best way to store dry pet food? 10. What kind of cat litter do you recommend? 11. How can I get rid of a flea infestation in my home? 1. What did you base your pricing on? The Placid Pet, Inc. sets service rates based on current market rates -- meaning the rates charged by other similar pet providers in Bellingham or Washington State. For example, the following two benchmarks:
Please see more details about the new fee schedule -- including pet sitting market data -- in the September 1, 2007 Annual Letter to Clients. (Since April 2007, The Placid Pet, Inc. has been collecting seed data for a "pet" project -- PetCareRates.com. We anticipate that PetCareRates.com will be up and running and providing reports by January 1, 2008. It is our goal to provide an analysis of pet care rates using data collected from pet care providers throughout the United States (and eventually other countries). Reports will be for both professional providers and individuals seeking professional pet care.) There are a number of characteristics that set The Placid Pet, Inc. apart from other pet sitting and dog walking organizations in Whatcom County. For example:
2. Why do you charge an additional "per minute" fee? Why not charge "per mile" like everyone else? How did you determine what the Excess Travel Time per minute travel fee would be? Prior to 9/1/2007, we accepted the long-held model for additional miles by charging a per-mile fee for any mile over 10 miles, one-way, from the pet sitter's home to the client's home. (This is a very typical way of handling extra mileage for pet sitters.) However, during the course of our first year, we realized that the base fee for any visit, even when combined with the additional per-mile travel fee (when applicable), was simply not adequately compensating our staff members for both the often significant amount of time spent in transit and the related expenses (like gasoline). In short, we found the "per mile over 10" fee to be antiquated. On average, a pet sitter will spend 20-30 minutes driving (round-trip) for each pet sitting or dog walking job. That means, for example, for a 30-minute job the pet sitter actually works 60 minutes and burns about one gallon of gasoline. For full-time pet sitters, it is not uncommon to spend hours in the car every day, with daily business miles ranging between 40 and 120 miles per day. (***Bobbie Ruth Langley's actual average business miles traveled, per day, for the month of April 2007 was 51.5 miles -- 1,544 miles for the entire month.) Therefore, starting 9/1/2007, we decided to modify our rates and our compensation plan so that both take into account the time (vs. the miles) spent going to and from a client's home. Staff members of The Placid Pet, Inc. are paid by the hour -- for both on-site work and travel time. Therefore it just makes sense for use to base an excess travel fee on time, vs. mileage. The Excess Travel Time rate charged to customers as of 9/1/2007 -- $.22 per minute -- is based in part on the Washington State minimum wage. This fee is variable, and will change whenever the minimum wage changes. To control the cost for our customers, we will provide the customer with a "cap" or maximum possible excess travel fee. For 2007-2008 we have selected http://maps.google.com for determining a customer's "cap." The "Get Directions" feature includes a travel time calculator with two values: "about XX minutes" corresponds to an approximate travel time. There is a second (and always higher) "in traffic" estimated value. We will use the first -- the "about XX minutes" value for the customer's "cap." 3. What does "licensed, bonded and insured" mean? "Licensed" means that The Placid Pet, Inc. is registered and licensed with the State of Washington as a "Domestic Profit Corporation." We have a Unified Business ID# and an Employer Identification Number (EIN). We are registered to pay state and federal taxes, industrial insurance and unemployment insurance. "Licensed" also means that The Placid Pet, Inc. purchases annual business licenses for each city we do business in -- Bellingham, Ferndale, Lynden, Blaine and Sedro-Woolley. The Placid Pet, Inc. is licensed to do business in these cities. "Bonded" means that The Placid Pet, Inc. annually purchases a "dishonesty bond" from Insurers of the Carolinas (http://www.petsitterinsurance.com/). The Pet Sitter Dishonesty Bond protects customers of The Placid Pet, Inc. from loss as a result of theft committed by an employee of The Placid Pet, Inc. To say to a client "we are bonded" demonstrates the confidence The Placid Pet, Inc. has in its staff. By purchasing a bond, The Placid Pet, Inc. is essentially buying a "credential" that we hope will help our clients and potential clients feel more comfortable about allowing a pet sitter into their home to provide care for the pets. "Insured" means that The Placid Pet, Inc. purchases an annual liability insurance policy from Insurers of the Carolinas. Coverage includes (but is not limited to) damage to property in our care, custody and control (including pets and home), as well as coverage for lost keys. 4. I am a bit confused regarding what exactly is included in the overnight service. “Overnight Pet Sitting” includes the equivalent of one full hour of care for your pet(s) around dinner time, one full hour of care for your pet(s) in the morning, and overnight care where the pet sitter sleeps in your house. After the dinner-time visit, the pet sitter may choose to stay at your house until the next morning. If they do leave for an hour or two, they will return at a reasonable hour -- no later than 9:00 p.m. The overnight service is designed to provide full pet sitting service in the evening, then companionship for your animals throughout the evening, and then full service again in the morning. The reality is that what you receive is full-service throughout the entire visit. 5. I was recently a victim of identity theft, and I'm a little nervous about having a pet sitter I don't know very well have access to my home when I'm out of town. How can I trust you? The Placid Pet, Inc. proactively addresses this issue in several ways: The Placid Pet, Inc. invests time, money and energy in recruiting and retaining top notch employees. (Please review the staff bios on our About page.) Criminal background checks and driving record checks are performed on every employee before an offer of employment is extended. The Placid Pet, Inc. has contracted with EasyBackgrounds.com to perform in-depth custom searches of county, state and federal criminal databases on each potential employee, specifically to cast a wide enough net to catch identity theft related crimes Also, the complimentary Meet-and-Greet gives you the opportunity to meet the prospective pet sitter, before even agreeing to scheduling services. If you are at all uncomfortable, we will walk away, no questions asked. 6. How much exercise does a dog really need? Exercise
is
critical to the physical and psychological well-being of any animal,
including humans
and canines. The amount of exercise a dog needs depends on the
individual dog
-- breed, age, and general health. A one-year-old 50-pound hunting dog
in
excellent health is going to require more daily exercise than an
elderly
10-pound dachshund. Unless they are injured, all dogs need at
least some
daily exercise. "...dogs need
exercise to burn calories, stimulate their minds, and keep healthy.
Exercise
also tends to help dogs avoid boredom, which can lead to destructive
behaviors.
Supervised fun and games will satisfy many of your pet's instinctual
urges to
dig, herd, chew, retrieve and chase. For a healthy dog (large or small) I would recommend at least one 30-minute leashed walk and/or 30 minutes of some other supervised exercise (such as fetching a ball, playing at the dog park, swimming, etc.) once a day. This would be a minimum recommendation. At least once a week, throw in a 60-to-90 minute hike, run, walk, or play date. 7. The dog poop in my backyard is out-of-control and just plain embarrassing. I’m really bad about not cleaning it up, but I just hate to get out there and pick it up with bags! What can I do? Incentives to regularly (at least 3 times a week) pick up the dog poop in your yard:
Develop a system that works for you, and that you will actually follow, to clean dog waste from your yard on a regular basis. My recommendation (what works for the Langley Family):
Believe it or not….there are professional poop collection services that will go to your house once or more a week to pick up the dog poop in your yard, like the Pacific Northwest’s http://www.poopertrooper.net/. The Placid Pet, Inc. will provide poop collection service as an “add on” for dog walking or pet sitting customers. (Sometimes we even do it for free…just to be nice.) 8. My 10-year-old cat, who has been with me since he was a kitten, and who has always used the litter box, suddenly started peeing on the sofa and my bed. I just got a new boyfriend. Could my boyfriend be the reason? What can I do to get my cat to stop peeing where he shouldn’t? Anytime a pet suddenly makes an abrupt change in behavior, make an appointment with your vet. In the meantime, don’t dump your boyfriend without cause, and don’t get rid of the cat! I’d be willing to bet that 9 out of 10 times when a cat starts peeing outside of the litter box it’s due to a urinary tract infection. (The Langley felines have all been victims of urinary tract infections at one time or another, and poor little Emma has essentially had chronic urinary tract infections most of her life. We've had lots and lots of conversations with lots of different vets over the years on this topic.) There are many different types of crystals that can form in a cat’s urine, and some of them are very “spiky” in shape and incredibly painful. If your cat has developed a urinary tract infection, then he’s associating where he pees with his pain, so he’s trying out new locations to see if that will solve the problem. 9. What is the best way to store dry pet food? Let me answer this question by first relaying some information that recently came to me from an employee of PetStop in Sehome Village (Bellingham, WA). Although I’m willing to bet it is one of the most common ways pet owners in the U.S. store dry pet food, it is, in fact, not necessarily a good idea to store dry pet food by pouring it out of its original bag into a plastic container of any kind, even those nice big air-tight containers with screw-top lids, or expensive Tupperware-like containers. Why?
“If you store dry pet food in a container other than its original bag, be sure to wash the empty container with soap and water before adding food from a new bag. The residual fat that settles on the bottom of the container can become rancid beyond its shelf life (the date stamped on the bag). This spoiled fat may contaminate fresh food added to the container, causing vomiting or diarrhea when fed to your pet.” However, some folks would argue that even cleaning the plastic with soap and water will NOT solve the problem. The PetStop employee I spoke to recommended that you always keep the pet food in it’s original bag, and keep the bag of food in an air right plastic container. When the food is gone, throw the bag away, and put a new bag of food in the container. Getting a large dog food bag to fit into some of the older container models can be tricky, but it is possible. The pet product industry has (of course) made available a new type of air-tight container with a new shape that makes putting in the entire bag of pet food a piece of cake. 10. What kind of cat litter do you recommend? I recommend you buy the kind of cat litter that works for you and your cats. It's kind of like asking a chiropractor what kind of mattress you should sleep on. This is a purely personal choice based on what's important to you. Having said that...the staff of The Placid Pet have the benefit of having lots of experience scooping waste out of all different types of litter boxes, and working with all different types of cat litter, in all different types of homes. Here are some observations:
However, I have no experience in caring for a multi-cat household where either of these two litters was employed. Personally, they're a little out of the price range for my home (we have 3 cats, and go through 3-4 large containers of litter each month). Price is most likely the issue for other multi-cat households, too. 11. How can I get rid of a flea infestation in my home? Super question...and I'll tell you why: if you have an infestation in your home, of any sort, The Placid Pet respectfully reserves the right to refuse to provide pet care to your pets. Fleas must be taken seriously. They are a serious threat to your health, the health of your pets, and the health of those who live in proximity to you. If you live in an apartment, you run the risk of infecting apartments around you. If you take your dog out into public on a regular basis, you run the risk of infecting other dogs. In doing research for a client (a "one time" client) with a very serious flea infestation who didn't want to use "chemicals" to fix her problem, I did a lot of data gathering, and here's what I've learned form talking various vets, and pest control experts: Prevention:
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